Credit/Debit cards and Paypal are accepted. You will receive a confirmation when the transaction is complete and the item is ready to ship. Payment is due within 3 days of sale, unless otherwise arranged. After those 3 days, the sale will be canceled.
Merchandise will not be shipped, until full payment is received for any or all item(s).
We pack and ship orders within 1-3 business days of receiving an order for a blend with ingredients that are in stock (not customized). Custom orders can take up to 5 business days and a large custom order can take up to 2 weeks, but will be shipped in a timeframe that is agreed upon with the customer.
All items will be shipped First Class Mail (2-5 business days) or Priority Mail (1-3 business days, depending on size) to the address you provide. If you require expedited shipping or additional insurance, please contact us to make arrangements before placing your order.
We do not refund for lost/unclaimed or undeliverable packages. We are not responsible for any duty charges you may incur. We do not refund postage for unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the postal carrier. The Queen's Teapothecary is not responsible for items damaged while in the care of the postal service.
Your satisfaction with your order is our main priority. Should you be unhappy for any reason, please contact me before placing a negative or neutral review and we can work something out. Due to the nature of our products, all sales are final on perishable items. Please insure that you read what the product and its ingredients are, prior to purchase.
Cancelations: While sometimes circumstances are understandable to cancel an order, there is a 10% fee for all cancelled orders. Large or custom orders may incur additional fees if the total value is over $65.
Once an item has been mailed, any additions or cancellations cannot be granted.